Free Anniversary Giveaway
We're giving away our mini-guides for business and personal relationship improvement. Click the image below
Recent Additions
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
Popular Workplace Topics
- ARTICLES MAIN PAGE
- All Work - No Play: Weird and Wonderful Humor and Satire
- Bacal's Never Ending Interviews
- Change Management & Leadership
- Communication & Conflict
- Complex Systems And Real Life
- Controversial and Social Commentary
- Customer Service
- Employee Engagement: Complete Failure (new)
- Managing Difficult And Problem Employees
- Human Resources
- Management and Supervision/Performance Appraisal
- Performance Management, Appraisals, Goal Setting and Reviews
- Presentations and Public Speaking
- Small Business (General)
- Small Business (The Inner Mental Game)
- Social Media
- Teams and Team Building
- Training and Learning
Do You Need Help With...
- Browse All Our Mini-Guides
- Helping Others Learn: Training, Development and Instructional Design?
- Browse All Our Mini-Guides
- Customer Service Skills and Dealing With Difficult Or Upset Customers
- Communication, Conflict and Public Speaking Skills
- Leadership, Management and Better Employee Reviews
- Building Your Career and Success In The Workplace
Bacal's Books
Sharpen Your Skills For The Workplace: Management, Communication, Conflict, Training and Development and Career Advancement
Tools To Help You Learn. Tools To Help You THINK
For 20 years, Bacal & Associates has been publishing books and LearnBytes Helpcards to help you expand and build your career, your relationships, and management skills. Our goal is simple:
Items listed are usually available in physical form, in downloadable form, or for the Kindle E-Reader and other ebook formats.
Our No Risk Guarantee: We understand that you might buy something from us that doesn't suit your needs. If you purchase and download our digital products, and, after downloading, decide it isn't what you expected, or are otherwise disappointed, contact us and we'll promptly refund your purchase price. All of it. Since there's no shipping involved, there's no hidden charges to return items.
For printed items ordered from amazon, or Kindle formatted items, please see the relevant return policies at amazon.
Training & Development: Helping Others Learn
Training Methods For Non-Trainers (Details...)
A straightforward mini guide for people who need to help others learn new skills and procedures and who have no training background. Anyone can do it! ideal for managers, business owners, or anyone helping employees learn.
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Using The Science Of Feedback To Help Others Learn (Details...)
Giving feedback to help someone learn is ESSENTIAL, research says. Here's a miniguide on how to use feedback effectively, and we're betting even grizzled training veterans will learn from it. |
Mini-Guide: Training Needs Analysis Step By Step (Details...)
One of our most popular mini-guides, it helps you make the connection between training ACTIVITIES and business outcomes. After all, identifying what people need to learn to succeed on the job is necessary to get a return on investment for training.
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Customer Service And Dealing With Difficult Customers
If It Wasn't For The Customers I'd Really Like This Job (Details)
This is a must have if you interact with customers, and face upset, angry, nasty, and insulting customers. Learn all the techniques to shut down customer abuse, save time, stay in control and maintain a professional demeanor. Hefty and packed with practical techniques you can use today. |
Defusing Hostile Customers Workbook For The Public Sector (Details)
Due to the format of this workbook it is not avaliable for the kindle or in ebook format. Get The Printed Version At Amazon The heavyweight in its field, and a complete seminar in a book, this workbook not only gives you the skills to deal with the toughest customers, but provides learning exercises so you can actually learn on YOUR job. Written for government employees, but applies to any industry.
It's so usefu, it's been purchased in bulk by Parks Canada, City of Aspen, St. Albert, Alberta Canada and many more. |
Defusing Hostility Job Aid/LearnBytes (Details)
At the request of a seminar client we created this summary of the major techniques one can use to deal effectively with angry, difficult and frustrated clients. Keep a copy by your work station, or if you are a manager, get a copy for each staff member who deals with customers. Bulk pricing available. |
Perfect Phrases For Customer Service (Details)
Published By McGraw-Hill and Available From Most Bookstores
Or Get It On The Kindle (coming soon) A remarkable book, with a bit of a deceiving title. Yes, there's 100 phrases for customer service, but actually, it covers many situations you may face in dealing with customers, and not only teaches you what to say and do, but explains why. Helps you get rid of ineffective ways of dealing with customers. Best yet, it's portable, and it's usually available in PRINT for less than $10. 00 making it affordable by anyone. Be sure to read the positive reviews on amazon if you want a sense of how darned good this book is. |
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Communication, Conflict Management, and Public Speaking
Conflict Prevention In The Workplace: Using Cooperative Communication (The Book) (Details)
An innovative book teaches you how to prevent the unnecessary conflict you have at work (and at home). Easy to learn techniques to create better working relationships, by looking at, and modifying how you communicate with others. About a 100 pages, and best yet is the techniques are easy to learn!Visit our store for more options |
Influencing Your Boss: Getting Heard (Details)
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Using Your Head To Manage Conflict: Take Control Of Conflict Situations (Details)
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What You Need To Know About "Conversational Cons" (Details)
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Imperfect Phrases For Relationships: 101 Things You Should Never Say To Someone Important To You... And What To Say Instead (Book) (Details)
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Management & Leadership
The Responsive Manager & Leader (Details)
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Harnessing The Power Of Delegation (Details)
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The Strategic Planning Mini-Guide: An Integrated Strategic Planning Model PLUS Making Your Strategic Plan A Living, Relevant Influence (Details)
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Performance Management, Employee Review Techniques & Improving Workplace Performance
Performance Appraisal For Managers Mini-Guide (Details)
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Performance Planning For Managers (Goal Setting) Mini-Guide (Details)
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Diagnosing Employee Performance Planning Mini-Guide (Details)
When employee performance problems occur, managers tend to do an inadequate analysis to understand WHY the problem occurred in the first place, often missing the factors that are contributing to the problem. It's absolutely critical to diagnose performance problems, so they can be fixed once and for all, so everybody wins. That's what this helpcard is about. You'll be surprised at the finding that most causes of performance problems don't come from the "personality" or "attitude" of the employee, but lie in other areas that are more easily fixed |
Using Progressive Discipline To Improve Employee Performance (Details)
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The Performance Management Master Checklist (Details)
Based on our best selling book - Performance Management - A Briefcase Book, the process outlined is integrated with strategic planning and stresses managers as being helpers and partners in performance improvement.
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The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE - Walking The Path Together (Details)
We've taken all our mini-tools for performance appraisal and managing performance, added some 65 additional tips, and expert advice, and pulled it all together in this 52 page full color book. Banish the agony of performance appraisals, by working cooperatively in setting goals, communicating, and reviewing. The power of properly executed performance management is immense.Visit our store for more options |
Careers And Self-Development
How To Deal With Negative, Critical Or "Unfair" Performance Reviews (Details)
It's the most common, and urgent question employees have about their performance appraisals: What should I do if I receive a critical or unfair assessment from my manager? No surprise. It's an unpleasant experience particularly if you expected a more positive review and end up disappointed. Now you can be prepared for the worst before you walk in to your performance review, or use this valuable career tool to help guide you through the steps to respond to a negative appraisal. |
Layoff Proofing While You Still Have A Job (Details)
Our jobs are linked to the larger economy, and the last year there have been a lot of bumps in the road. The result is that more people are being laid-off or otherwise losing their jobs. The reality is that the only security any of us has is that which we create ourselves. There's a lot of good material on job searches and other layoff related topics to help you get through if you are unfortunate enough to be laid-off or downsized. As usual we help you from a different angle. We believe that what you do while you have a job is what is going to determine whether you spiral downward when laid-off or prosper. If you plan properly, it's possible to end up better off after a layoff than before. This helpcard (a quick learning double sided card) maps out the areas you need to attend to to be "ready" if you lose your job. By having things in place beforehand, you can almost breeze through the experience.Visit our store for more options |
